Cancellation, Refund & No Return Policy

Snappy.fan operates globally through Snappy Titan Private Limited (India) . This policy is drafted in compliance with India’s Consumer Protection Act, 2019, the Information Technology Rules, 2021.

Cancellation Policy

1. Personalized Services:
- Cancellations for personalized services can be honored only if requested within 1 hour of placing the order, provided the service has not yet been delivered.
- In case of a valid cancellation, 25% of the original booking amount will be deducted as cancellation charges, and 75% refunded to the customer’s Snappy Wallet.

2. Live Event Bookings:
- No cancellations or refunds are available for live event bookings.
- If an event is canceled by the creator or Snappy, a full refund will be issued to the customer’s Snappy Wallet.

3. Membership Plans & Digital Content:
- Membership plans and digital content purchases (videos, photos, subscriptions) are non-cancellable and non-refundable.
- Customers may cancel subscription auto-renewals anytime through their account settings.
- This complies with India’s E-Commerce & IT Rules that allow providers to restrict cancellation once digital content is accessed.

Refund Policy

1. Service Non-Delivery:
- A 50% refund will be credited to the customer’s Snappy Wallet if influencers/creators/sellers cannot deliver the requested personalized service.
- Snappy reserves the right to cancel a service request and issue a 100% refund to the Snappy Wallet if necessary.

2. Processing of Refunds:
- All refunds are credited to the Snappy Wallet and can be used for future transactions on the platform.
- No refunds will be credited back to the customer’s bank account, card, or original payment method, if credits used already.
- Wallet refunds are processed instantly upon approval.
- If Refund is approved , then it will be refunded to the original source of payment within 5-7 days.

3. Discrepancies:
- For discrepancies, customers may contact us at admin@snappy.fan. - Refund-related disputes will be handled in accordance with both Indian Consumer Protection Act  where applicable.

No Return Policy

1. Digital Content & Services:
- As Snappy deals exclusively with digital content and services, a strict No Return Policy applies.
- Once digital content (videos, photos, documents, subscriptions) has been purchased or accessed, it cannot be returned or refunded.
- This complies with both Indian  laws regarding digital content.

2. Final Sale:
- All purchases are considered final once payment is successful.

Thank you for choosing Snappy.fan. By making a purchase, you acknowledge and agree to this Cancellation, Refund & No Return Policy, which is designed to comply with applicable laws in India . For questions or assistance, please contact us at admin@snappy.fan.